24/7 Customer Support

January 2012 News Letter


Dear Staff,

Happy New Year! Yes, we survived 2011. In fact, we thrived because of your incredible hard work, creativity, and dedication. I am personally grateful to each one of you for your tremendous efforts, and I wish everyone a rewarding, joyous new year.

As we move forward into the New Year we have many new strategies and goals for our company.

The key in setting and accomplishing our goals is to work on it as a team. Each individual has an immense impact on growing this company and having a positive feedback in the community.
The seeds planted in the previous year are now bearing fruit. These are the rewards of our endless hours of labor. The true sign of love and passion for the work we do. I believe 2011 was a good start for homecare end of our business. I am determined to make the very best of the upcoming year. With our strong, motivated team working together we can surely make our goals happen.
What is the goal that I keep harping about? Well, we want to double the number of homecare hours and double the number of homecare employees this year. We also have a number of group goals such as providing community service once a quarter, starting support group for caregivers and nurses, providing continuing education and training. These are just a few of the things we are working on as a team.

We are working on a lot of things to show our appreciation to our staff, beginning with holding monthly continuing educations classes for nurses and caregiver up to providing “Better than Vacation” pay. We have also partnered with numerous organizations to provide our staff with discounts on everyday products. My door is always open for inputs and suggestions from you. I am also an email or phone call away if needed. The only way we can grow is as a TEAM!

Thank you all again for all your hard work! I look forward to working with you all in 2012.

Mohamed Basha, RN President & Director


All TLC Caregivers have access to Continuing Education online at the TLC Website!
Follow these instructions to access online:
Go to www.tlcnursingssociates.com move your
cursor over to Employment Tab and click on
Employee Resources. Go to Caregivers & PCA
Corner These Continuing Education Credits are
FREE! Mary Atherton, RN Education Coordinator

Meet Donna MacKenzie-Client Care Manager

I was born in Nova Scotia Canada and came to the U.S. at 7 years of age where I was raised in the Boston area. I graduated high school there, attended, the University Of Massachusetts taking Human Services courses and started my career at the Brigham and Women’s Hospital. I spent over 24 years there and was the Administrative Assistant to the Director of the MOHS Surgical center before moving to Vermont. Now I am enjoying my work here at TLC as the Client Care Manager and hope to meet and work with as many of the TLC staff as possible.


First of all, let me say “Thank You” to our wonderful TLC staff for your cooperation in getting everyone through the orientation/in-service. I enjoyed meeting all of you (at least I didn’t say y’all), and I look forward to continuing to work closely with you. I want to take a moment to remind you of a couple of things:
All schedule changes must come through the office it is imperative for billing, and to ensure that you are paid properly this includes home care clients as well as facilities.
The rule for call outs is 8 hours before the shift this is not always possible due to emergencies, but you MUST give us enough notice to be able to re-staff the shift. Late call-outs result in points.

You may not leave a shift early! If the client is telling you to leave, you MUST call the office BEFORE you leave the home. This also applies to facilities.
Thanks for your cooperation, and have a great month!
Sue Richardson Director of Operations

A Reminder from Scheduling

I would like to remind everyone to make sure that we have your cell phone carriers. I have noticed when sending out broadcasts that some people were not on the list. Please call us to verify what carrier you have. This will also be a chance for us to touch base with all of you again.

I would also like to remind our caregivers that you are required to work every other weekend and if we do not have a shift scheduled for you, your name will be put on the on-call list, so to please have access to a phone that weekend and return calls promptly.

Thank You

Sue Waters, Staffing Coordinator

Reminder: TLC Staff qualify for 24% off their cell phone bills at Verizon and Sprint. Our employees get 20-25% discount at Tire Warehouse. Make sure to apply for your health insurance through Catamount Health Plan.